Returns Policy
Cancellations
You have the right to cancel from 14 days of your order being delivered. You do not have to provide a reason. The refund I can offer depends on the status of your order:
- I can issue you a refund minus your payment processing fees if your order has not been packed or shipped.
- I can issue you a refund minus payment processing fees and the Packaging Fee, if your order has been packed but not shipped,
- If your order has already been shipped, I can issue you a refund minus shipping costs and the Packaging Fee. To get your refund, you must let me know within 14 days of receiving them that you wish to return them. You must then send them back to me within 14 days of letting me know. You are fully responsible to cover all return shipping costs and packaging costs. Once I receive your returned items, I will issue your refund within 14 days. If I do not receive the items, I cannot refund them.
- All items must be in original packaging, unused and undamaged when i receive them otherwise I will not be able to issue you a refund.
If I cancel your order due to other reasons (i.e. products out of stock), I will cover all fees and you will receive a 100% full refund.
To request a cancellation, please contact me.
Returns and Exchanges
The following items cannot be returned:
- Customised products (unless faulty and not advertised as faulty)
- Faulty products (i.e. B-Grades, C-Grades, “Oopsie” products)
- Digital products and/or services
- Magazines (unless faulty and not advertised as faulty)
For all other items, the following terms and conditions apply:
I will happily accept returns, but you are responsible to cover all return shipping costs and return packaging costs yourself.
Each returned item must arrive in its original packaging and unopened. I only accept returns from the person who originally purchased the item.
To return an item, you need to let me know within 14 days of receiving your items. You can then send them back to me within 14 days of letting me know you wish to return them. Once I receive the returned items and they’re fully intact, I will issue your refund within 14 days.
If the items are in poor condition, i.e. damaged, stained, chewed on, or smell (i.e. smelling of cigarettes), I will not issue you a refund, and you will need to cover the shipping costs again if you want them sent back to you.
I can only refund your items once they reach me, so I highly recommend you send them with tracked shipping.
I do not offer product exchanges.
If an order is returned to me due to a failed delivery, you have two options:
- Have the box sent back to you (you will have to cover the full shipping fee applicable at the time of this new dispatch)
- Have the order refunded to you minus payment processing fees.
Please note: I can only offer these options if I receive your box in return.
Missing items
If an item is missing from your order, I will send it to you separately and (of course) free of charge.
Extra items
If you’ve received additional items that you didn’t order, these are most commonly gifts that have snuck into your box.
Damaged items
If your item is damaged, I’m 100% happy to assist! To speed up the process, please send me the following:
- A photo of each damaged item
- A photo of the exterior packaging
- A photo of the interior packaging
Make sure your photos clearly showcase the issue you want to show me. Feel free to draw circles or arrows to indicate. If I can’t tell the damage from the photos, I will ask for new ones.
Send your photos to fuzziesart@gmail.com and don't forget to include:
- Your name, order number or email used when placing your order
- A description of the problem
If I can tell the issue has been caused by the postal system, I will submit an insurance claim and offer you replacements.